Privacy Policy

Effective Date: April 1, 2025
Last Updated: April 1, 2025

Welcome to Randomly Something (the “Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting it through this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, randomlysomething.com (the “Website”). It also describes your rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our Website, you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect

When you visit or interact with our Website, we collect different types of data, including:

1.1 Personal Data (Provided by You)

We collect personal data when you:

  • Make a purchase (e.g., name, billing/shipping address, email, phone number, payment details).
  • Sign up for our newsletter (e.g., email address).
  • Contact us for support (e.g., name, email, and message details).
  • Create an account (optional).

1.2 Automatically Collected Data

When you visit our Website, we collect certain technical data, such as:

  • IP Address
  • Browser Type & Version
  • Device Information
  • Cookies & Tracking Technologies (see Section 6 below)

1.3 Payment Information

We do not store or process your payment information directly. Payments are securely handled by third-party payment processors (e.g., PayPal, Stripe), which comply with PCI DSS (Payment Card Industry Data Security Standard).

2. How We Use Your Information

We use your information for the following purposes:

  • To Process Orders: Fulfilling and delivering your purchases, processing payments, and sending order confirmations.
  • To Improve Our Website: Analyzing user behavior to optimize design and functionality.
  • To Communicate With You: Sending transactional emails (order updates, shipping notifications) and marketing emails (if you opt-in).
  • To Provide Customer Support: Responding to inquiries and resolving issues.
  • To Prevent Fraud & Ensure Security: Detecting fraudulent transactions and securing your personal information.
  • To Comply With Legal Obligations: Retaining transaction records for tax and legal purposes.

We do not use your personal data for automated decision-making or profiling.

3. Legal Basis for Processing (GDPR Compliance)

Under the GDPR, we process personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill your purchase and provide services.
  • Legitimate Interests: Improving our services and preventing fraud.
  • Legal Compliance: Complying with tax, fraud prevention, and legal obligations.
  • Consent: When you subscribe to our newsletter or accept cookies.

You can withdraw your consent at any time by contacting us (see Section 9).

4. How We Share Your Data

We do not sell your personal data. However, we may share your data with:

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our Website and fulfilling orders, including:

  • Payment Processors (Stripe, PayPal)
  • Shipping & Logistics Partners
  • Email Marketing Providers (Mailchimp, Klaviyo)
  • Analytics Services (Google Analytics)

These providers only process your data in accordance with our instructions and applicable privacy laws.

4.2 Legal Requirements

We may disclose your information:

  • To comply with legal obligations (e.g., tax laws, fraud investigations).
  • If required by law enforcement or regulatory authorities.

4.3 Business Transfers

If our business is sold or merged, your information may be transferred as part of the transaction.

5. Data Retention

We retain personal data only for as long as necessary:

  • Orders & Transactions: Retained for at least 6 years for tax/legal compliance.
  • Marketing Data: Retained until you unsubscribe.
  • Customer Support Data: Retained for up to 2 years.

When data is no longer needed, we securely delete or anonymize it.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

  • Essential Cookies: Required for core functionality (shopping cart, secure login).
  • Analytics Cookies: Help us understand user behavior (Google Analytics).
  • Marketing Cookies: Used for advertising (Facebook Pixel, Google Ads).

Managing Cookies

You can adjust your cookie settings via your browser or opt out of tracking via:

7. How We Protect Your Data

We take security seriously and implement industry-standard measures, including:

  • SSL Encryption for secure data transmission.
  • Access Controls to limit who can access personal data.
  • Regular Security Audits to identify vulnerabilities.

However, no system is 100% secure. If a data breach occurs, we will notify affected users and authorities as required by law.

8. Your Rights Under GDPR

As an EU resident, you have the right to:

  1. Access Your Data – Request a copy of your personal information.
  2. Correct Your Data – Update inaccurate or incomplete information.
  3. Delete Your Data – Request deletion of your personal data (subject to legal obligations).
  4. Restrict Processing – Limit how we use your data.
  5. Object to Processing – Stop us from using your data for marketing.
  6. Data Portability – Request a copy of your data in a structured format.
  7. Withdraw Consent – Opt out of cookies or marketing emails.

How to Exercise Your Rights

To make a request, please contact us at:
📧 Email: support@randomlysomething.com
📍 Address: R. Gonçalves Crespo 3 1150-068 Lisboa, Portugal

We will respond within 30 days (or as required by GDPR).

9. Contact Information

If you have any questions about this Privacy Policy, please contact us:

📧 Email: support@randomlysomething.com
📍 Address: R. Gonçalves Crespo 3 1150-068 Lisboa, Portugal

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in laws or business practices. If significant changes occur, we will notify users via email or a notice on our Website.

Last Updated: April 1, 2025