Refund & Return Policy

Effective Date: April 1, 2025
Last Updated: April 1, 2025

At Randomly Something, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free returns and refund policy to ensure your shopping experience is smooth and fair.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges within 14 days from the date you receive your order, provided that the item meets the following conditions:

✅ The item is unused, unworn, and unwashed.
✅ The item is in its original packaging with tags attached.
✅ There are no stains, damages, or strong odors (e.g., perfume, smoke).
✅ The item is not a final sale, clearance, or custom-made item.

Non-returnable items include:
❌ Final sale or clearance items.
❌ Gift cards and promotional items.
❌ Customized or personalized T-shirts and size issues.

2. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:

1️⃣ Contact Us: Email us at 📧 support@randomlysomething.com within 14 days of receiving your order. Please include:

  • Your order number.
  • The item(s) you wish to return or exchange.
  • The reason for the return (e.g., wrong size, defective, changed mind).

2️⃣ Wait for Approval: We will review your request and respond within 2 business days with return instructions.

3️⃣ Ship the Item: Once approved, securely package the item and ship it to:
📍 Randomly Something
R. Gonçalves Crespo 3 1150-068 Lisboa, Portugal

  • You are responsible for the return shipping cost, except for defective or incorrect items.
  • We recommend using a trackable shipping method to avoid lost packages.

4️⃣ Receive Your Refund or Exchange:

  • Refunds: Processed within 7 business days after receiving and inspecting the item.
  • Exchanges: If you requested an exchange, we will send the replacement once we receive the original item.

3. Refund Policy

3.1 Refund Processing

  • Refunds are issued to the original payment method used at checkout.
  • Refunds may take 5–10 business days to reflect in your bank account, depending on your bank or payment provider.
  • We do not refund original shipping fees unless the return is due to an error on our part (e.g., defective or incorrect item).

3.2 Partial Refunds

In certain cases, only a partial refund may be granted:

  • If the item is not in its original condition or missing parts.
  • If the return is initiated after 14 days but still meets some eligibility requirements.

3.3 Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account – Refunds may take time to process.
  2. Contact your payment provider – Some banks take longer to post refunds.
  3. If still missing, email us at 📧 support@randomlysomething.com for assistance.

4. Defective, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery:

  • Email 📧 support@randomlysomething.com with:
    ✅ A clear photo of the defective or incorrect item.
    ✅ Your order number and a short description of the issue.
  • We will send a replacement at no extra cost or offer a full refund, including shipping costs.

5. Exchange Policy

We offer exchanges for defective products.

  • Exchanges are subject to product availability. If unavailable, we will offer a refund or a store credit.
  • Customers are responsible for return shipping costs unless the exchange is due to a defect or shipping error.

6. Cancellations & Order Changes

  • Orders can be canceled or modified within 12 hours of placing them.
  • After 12 hours, the order will be processed and shipped, and cancellations won’t be possible.
  • If you made a mistake in your shipping address, please contact us ASAP.

7. Who Covers Shipping Costs?

📌 You Pay Return Shipping If:

  • You changed your mind or ordered the wrong size.
  • You no longer want the item.

📌 We Cover Return Shipping If:

  • You received the wrong item.
  • The item is defective or damaged upon arrival.

8. Contact Information

For any refund, return, or exchange inquiries, contact us at:

📧 Email: support@randomlysomething.com
📍 Address: R. Gonçalves Crespo 3 1150-068 Lisboa, Portugal

We’re happy to assist you! 🎵👕